Careers for RSPCA NSW
Branch Manager - Northern Region

Employment Type:
FP - Full-Time Permanent  
Volunteer Support & Foster Care - Hunter/CC

The RSPCA NSW - The Royal Society for the Prevention of Cruelty to Animals NSW - is Australia's preeminent animal welfare organisation. We provide a strong voice for animals experiencing cruelty and neglect. The RSPCA is committed to the care and welfare of animals, providing extensive professional facilities, including fully equipped veterinary hospitals and our state-wide shelter network, with approximately 500 staff across NSW to care for animals.

RSPCA NSW is now seeking a motivated and energetic person to undertake a Branch Manager role for the Northern Region on a full-time basis. 

On a day to day basis you will be required to: 

  • Strengthen and grow the Network; ensure strategic alignment of objectives and initiatives to RSPCA NSW; supporting local autonomous initiatives, programs and volunteers within an approved budget.
  • Provide Branches & Supporter Groups with the guidance, direction, leadership, and support necessary to ensure that they can accomplish their goals including the creation and execution of annual plans, goals, and budgets to enhance performance and accountability.
  • Proactively communicate with key stakeholders including Branches & Supporter Group Executives and members, as appropriate, regarding concerns, opportunities, changes, performance, and areas for continued improvement.
  • Attend Branch & Supporter Group meetings and events regularly to strengthen existing relationships.
  • Achieving targets and KPI’s as set by the Senior Manager.
  • Support Branches & Supporter Groups to promote and showcase their local impact and successes.
  • Support Branches & Support Groups to attract, engage and retain new volunteers to drive local animal welfare initiatives and outcomes.
  • Coach existing key members within the Branches & Support Groups to ensure that the responsibilities of committee roles and associated reporting is conducted effectively.
  • Effectively manage and mitigate conflict within the Branch & Support Group Networks supporting problem resolution.
  •  Identify, evaluate, and manage strategic risks and opportunities within the Branch & Supporter Group Network
  • Oversee and implement training when needed to assist branches reporting on animal in care data.
  • Review and assess the success of the Branches & Supporter Groups goals, delivering timely performance evaluations and recommendations.
  • Ensure all members and volunteers adhere to the policies, procedures and expectation set out in the Branch and Support Group Manuals.
  • Lead and support the Branches & Supporter Groups to fully utilise Better Impact to manage and schedule their volunteers and volunteering activities.
  • Maintain quality relationship management records, recording all communications and interactions with Branches and Supporter Groups.
  • Perform other responsibilities as assigned by the Senior Manager, General Manager or CEO.
  • Work collaboratively with team members and peers across all departments, and consistently role model the RSPCA NSW values and associated policies.
  •  Ensure a safe working environment whereby employees and volunteers perform their duties safely and adhere to all WH&S policies and procedures, including responsibility for undertaking investigations and corrective actions to reduce the risk and likelihood of incidents occurring.
Desired Criteria

  •  Significant volunteer or team management experience (minimum of 2 years).
  • Significant leadership experience with resource, budget and people management to achieve quality outcomes (minimum of 3 years).
  • Demonstrated experience in accounting and financial management.
  • Demonstrated capacity for strategic and operational analysis, planning and decision-making.
  • Demonstrated capacity to successfully manage broad responsibilities and complex issues.
  • Demonstrated ability to facilitate meetings, conduct effective consultations with volunteers, community groups and organisations, government agencies, service providers and staff.
  • An ability to deliver exceptional results, on time and within budget to meet identified program requirements.
  • Strong strategic planning skills.
  • Exceptional stakeholder and relationship management skills.
  • An ability to communicate clearly and convincingly and influence outcomes across all management levels.
  • Significant experience in the use of software and systems relevant to the role.
This position will require the successful candidate to travel intrastate intermittently and will also require some outside of normal business hours and weekend work.

To apply for this position, please visit our Carers at RSPCA NSW page or

Applications close 29 May 2020.